Reservations Agent - Luxury 5 Star Hotel - London

14-08-2017

  • Outstanding Career Advancement opportunities within 5 star Luxury hotel
  • Based in Central London
  • Salary: Up to GBP 22,000
  • Immediate start available
Our client is managing a well-known 5 star hotel in Central London. To manage the activities of the Reservations center, we are now searching for a young and quick-witted Reservations Agent to join the team of this busy hotel.
 
Key Responsibilities:
  • Consistently offer professional, friendly and engaging service
  • Book and enter room reservation requests using the Property Management SystemEnter rooming lists while ensuring accuracy, as required
  • Update reservations ensuring a flawless check in and check out process
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • Liaise with Sales and other departments as required
  • Answer telephone and email inquiries in a timely manner
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Respond to enquiries about hotel products and services over the telephone, fax, email, etc.
  • Determine guest’s needs and quote the appropriate room and rate as per requirements
  • Book reservation with most accurate information to ensure exceeding guest’s expectations
  • Arrange accommodation, visas and activity requirements for leisure, corporate and wholesaler’s guests
  • Have general understanding of Groups - including cut off dates, blocking and booking policies and procedures
  • Understand Revenue Management strategies, sell levels and sell directed rates and apply these methods to offer as per available Hotel inventory
  • Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated
  • Ensure knowledge of all facilities of different services and hours of operation in order to respond confidently and effectively to inquiries
  • Consistently demonstrate a commitment to personal Guest Service excellence and profitably through special duties as assigned
  • Adhere to and promote all Company Health & Safety policies and procedures to ensure a safe work environment
Candidate's Qualifications:
  • Previous experience in a luxury 5 star environment is required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Must possess outstanding Sales skills, Guest service skills, professional presentation and sophisticated communication skills
  • Proficient in English
  • Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate
  • Possess full command of CRS, PMS and other Microsoft applications (necessary training will be provided)
  • Computer literacy in Windows, MS Office Suite, PMS systems is a must
  • Must be flexible in terms of working hours (Shift Timing)

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